Contact information

Last updated: 10/11/2025

This Contact Information Policy explains how customers can contact Sentra Supplements (“Sentra”, “we”, “us”, “our”) and sets out the information we are legally required to display under UK law.

1. Our Legal Obligations

Under the Consumer Contracts Regulations 2013, Consumer Rights Act 2015, and the Companies Act 2006, we must provide clear and accessible contact and business information.
This policy outlines our official contact method and statutory business details.

2. How to Contact Us

All customer support is handled digitally. You can reach us using the following method:

Email (Primary Contact Method)

info@sentrasupplements.com
We aim to respond within 1–2 working days.

We do not accept customer correspondence, complaints, or returns by post. Our registered office address is for statutory purposes only.

3. Business Identifiers (Required by Law)

As required by the Companies Act 2006, we display the following company details:

  • Company Name: Sentra Supplements Ltd
  • Company Number: 16392664
  • Registered Office Address:
    Suite G04
    1 Quality Court
    Chancery Lane
    London
    WC2A 1HR
    This is a digital registered office; it is not a customer service or mailing address.
  • Jurisdiction: Registered in England and Wales

These details must be shown on our website but are not used for customer communication.

4. Customer Support Hours

Our customer support team operates:

  • Monday–Friday: 9:00am–5:00pm (UK time)
  • Weekends & Bank Holidays: Closed

Messages received outside these hours will be responded to on the next working day.

5. Response Times

We aim to respond within:

  • 1–2 working days for general enquiries
  • Up to 3 working days for order, delivery, or account issues
  • Up to 3 working days for complaints

Complex issues may take longer, but we will update you throughout.

6. Complaints Handling

To raise a complaint, please email info@sentrasupplements.com with:

  • Your name
  • Your email address
  • Your order number (if relevant)
  • Details of the issue

Complaints are handled in accordance with the Consumer Rights Act 2015, and we aim to resolve them promptly and fairly.

7. Alternative Dispute Resolution (ADR)

If a complaint cannot be resolved internally, you may have the right to refer the matter to an Alternative Dispute Resolution (ADR) provider, as required under UK consumer law.
We will inform you of your available options if this becomes appropriate.

8. Updates to This Policy

We may update this policy to reflect changes in regulation or business practices. The “Last updated” date at the top of this page will always show the most recent version.

9. Contact Us

For all customer enquiries, please contact:
info@sentrasupplements.com